Refund and cancellation policy

Before work begins

You may cancel in writing before the agreed start date. Unless a proposal states otherwise, fees paid are refundable less any approved third-party costs or preparation already completed. Tell us promptly at hello@deploy-controlcore.digital.

Deposits

A proposal may require a deposit to reserve analysis capacity. It is fully refundable when cancellation is received at least 10 working days before the start date. With 5–9 working days' notice, 50% is refundable. With fewer than 5 working days' notice, the deposit is non-refundable because reserved capacity may not be replaced.

Work already started

Once work starts, completed discovery, data review, analysis, workshops and drafted reporting are chargeable. Any refund is limited to prepaid work not yet performed, less committed third-party costs. Custom analysis already delivered is non-refundable.

Rescheduling and no-shows

One reschedule requested at least two working days before a workshop is normally free. Later changes may incur reasonable preparation or capacity costs. A missed session without notice may be charged in full, though we will try to arrange a replacement where capacity allows.

Our cancellation

If we cancel and cannot agree a suitable replacement date, we will refund fees for work not delivered. Where delivered work remains useful, only the undelivered portion is refundable.

Request process and timing

Send the engagement name, invoice number and reason for the request by email. We will acknowledge it within three working days and normally decide within 10 working days. Approved refunds are returned to the original payment method, usually within 5–10 working days after approval depending on the payment provider.

Exceptions

Nothing in this policy limits rights available under applicable UK law. Any engagement-specific terms agreed in writing take priority where lawful.